FREQUENTLY
ASKED QUESTIONS
How do I verify or change the scan information?
| To verify information, click the check box next to the field to confirm. To change information, click the pencil icon to allow editing. To add to a blank field, tap on the field and type in the information manually. You may also tap the Rescan button to change information captured in all of the fields. Once all information is correct, tap the Submit button to accept the scanned label. |
What products can I scan?
| You can scan many products in your home. Click here to find the complete list of products. |
After scanning a label and confirming the prodct label details, why does a date field show up?
A date field will populate if the serial number is not found after you scan the product label. This helps identify the applicable product.